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Barbara J Dowling
  • Pro 1
  • (407) 493-7345
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Events Manager

Responsible to provide support to the Sales and International Departments in executing both large and small events, including quarterly training event, Elite Academy, and Convention. Responsible for attending events which requires the ability to travel frequently as needed.  Coordinates details of the events to effectively deliver all event needs.

 Essential Duties and Responsibilities include the following and other duties as assigned.

  • Coordinate between departments and third parties to create and monitor project plans for each event, including timeline, resource needs, dependencies and deliverables.
  • Support the Director to negotiate contracts to ensure proper facility for each event within event budget.
  • Create show flow and follow up with speakers to ensure proper communication regarding topics and timelines.
  • Work with speakers for timeliness of presentations and/or scripts to ensure proper approval time for Legal review as well as production assistance.
  • Communicate effectively to report the status of budget, timeline and issues for escalation.
  • Organize meetings leading to events to ensure coordination and execution of meeting logistics.
  • Manage global event calendar for the Sales Department and Executives.
  • Assist in event coordination and execution, including staffing, registration, meeting room set-up, audio/visual services, deliveries, on-site coordination and exhibits or materials needed.
  • Engage distributors, vendors, company executives, etc. in a professional and effective manner.
  • Assist with post-event analysis.
  • Support the Director to manage and analyze event budgets.
  • Provide general input and innovation to the department for the purpose of improving events, the department, and LifeVantage.
  • Follow a budget specific to areas charged.
  • Ensure all activity meets the highest quality standard representative of LifeVantage.
  • Perform other duties as assigned on an as needed basis.
  • Strive to keep the workplace lively, energetic, and productive.  Maintain a great place to work for yourself and other employees.
  • Become familiar with meeting space, incentive locations, hotels and other event specific properties via site visits and industry publications.
  • Contribute ideas to enhance event experiences through SWAG, registration process and overall event strategy.
  • Work with Director of Media to create event specific videos and media.
  • Vendor selection including Audio Visual and Production companies.
  • Occasionally write promotional copy for events.
  • Travel to events and site inspections.

 

Education and/or Experience

  • Bachelor’s degree preferably in Business Management, Marketing, or Hospitality.
  • Two to five years related experience and/or training, or equivalent combination of education and experience.

 

Qualifications/Skills

  • Must have ability to use Microsoft Excel, Word, PowerPoint and Keynote.
  • Strong organizational skills.
  • Acute attention to detail.
  • Must be able to work on multiple events simultaneously.
  • Basic technical understanding of audio visual equipment.
  • Basic knowledge of creating show flow that fits the needs of our clients and/or interdepartmental needs.
  • Excellent verbal and written communication skills.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Business Intelligence Developer

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Work closely with business analysts, department managers and business users to understand the reporting requirements.
  • Design, develop and document reports in SSRS according to the business requirements.
  • Write and maintain complex SQL queries according to the business requirements.
  • Train end users in use and operation of published reports.
  • Assist in developing standards in reporting processes.

Education and/or Experience

  • 2+ years of experience designing and developing reports using SQL Server Reporting Services.
  • 3+ years of experience creating complex SQL queries.
  • Experience with query optimization.
  • SSRS administration
  • Cube and Data warehouse design and management (experience with MS SSAS and tabular cubes a plus)

Qualifications/Skills

  • Ability to work closely with various departments within the company.
  • Strong written and oral communication skills.
  • Excellent analytical, problem solving and decision making skills.
  • Ability to work independently.
  • Strong work ethic with a focus on meeting expected deadlines.
  • Attention to detail to ensure accurate results.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Production Artist

Division of Skill set

  • 10% Designing
  • 90% Production

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Ensuring consistent quality on digital files.
  • Understanding the capabilities of manufacturer’s production equipment.
  • Verifying technical correctness of art file and ensuring it meets specified manufacturer’s requirements.
  • Making changes to artwork and recreating current designs for multiple categories.
  • Creating specification reports.
  • Creating designs as needed.

Qualifications/Skills

  • Proficiency in Adobe Creative Suite on the Mac platform an absolute must.
  • Excellent attention to detail, strong verbal communication skills, and a proven track record to multi-task while delivering on deadlines.
  • Must be proficient in the Microsoft Office Suite including Word, Excel, Power Point and Keynote.
  • Strong written and verbal communication skills.
  • Must be able to work in a dynamic, fast-paced environment and meet deadlines.
  • Must be able to work occasional off-hours especially at events.
  • Strives to provide impeccable customer service.
  • Handles conflict constructively; favoring personal interaction whenever possible; Remains calm and focused.
  • Ability to accurately perceive one’s own emotions and stay flexible and positively direct your behavior.
  • Exhibits tact, empathy and considerations of others.
  • Communicates with honesty and in a constructive and supportive manner.
  • Shows responsibility in punctuality and attendance; ensures work responsibilities are covered when absent; available as necessary when out of the office.
  • Is widely trusted and viewed as a truthful, ethical person.
  • Maintains the chain of command and confidentiality; and adheres to Company policies.
  • Does not participate in office gossip; works to maintain a positive impression of self to others.

Education and/or Experience

  • Bachelor’s Degree in Graphic Design, Marketing and/or other related degrees is required.
  • 2+ years’ design-related experience.
  • Previous direct sales experience a definite plus.
  • Experience in working in international markets and/or roles is a plus.
  • Strong work ethic is a must.
  • Passionate about learning and open to change.
  • Iteration work does not bother you.
  • Displays commitment to excellence; looking for ways to improve.
  • Undertakes self-development activities is a huge plus.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Marketing Generalist

Essential Duties and Responsibilities include the following and other duties as assigned.

Division of Skill set

  • 100% Performing tactics in a supporting role

Marketing and Project Management

  • High-caliber and results driven and oriented
  • Highly organized; Ability to prioritize workflow is essential; Manages time effectively
  • Strong administrative and organizational skills – including ability to simultaneously manage multiple projects with competing deadlines, with daily tracking and regular follow up
  • Demonstrates good judgment and decision-making capability under pressure (problem solver)
  • Quick learner and can learn essential job functions with competence
  • Completes tasks correctly and on time
  • Meets challenges with resourcefulness; Takes ownership of projects
  • Works within a team and independently and autonomously
  • Ability to identify issues/opportunities and escalate those issues up to proactively ensure on-time deliverables
  • Someone who is self-governing and motivated (initiative); Be inquisitive
  • Proactive worker with very strong attention to detail and ability to self-check work on a daily basis
  • To be sought as an expert in his/her area
  • Desire to excel and think as a member not as an individual or simply an employee
  • Open to identifying opportunities for streamlining work and reducing waste; Strives to increase productivity
  • Be forward thinking and try to anticipate roadblocks and be prepared with contingencies
  • Manually route Product Initiation Form (PIF A & B) for all internal approval in order for all marketing initiatives
  • Manage all necessary back office online tools and systems for all markets
  • Prepare and facilitate on-going and new purchase requests and necessary internal paperwork to set up new items
  • Provide assistance in information gathering and analysis
  • Assist entire Marketing Department with all and any administrative tasks
  • Manage contractors and contracts, purchase orders, CDA, invoices, etc. as needed
  • If needed, prepare agendas and pertinent information in advance of meetings as well as takes notes in meetings and communicate recap to all attendees
  • Responsible for the brand booth set-up, break-down and merchandising for all conventions and events (as needed)

Communications

  • Ability to build cross-functional relationships internally, especially with Finance, U.S. Corporate Sales, Operations, Legal/Regulatory, Compliance, Customer Service, IT, Events, Recognition, International Sales
  • Maintains positive relationships within the company and externally (strong collaborative skills is a must)
  • Adept in working within a global matrix organization
  • Excellent communications skills (written, verbal, presentation and interpersonal)
  • Leads by example; Takes responsibility for own mistakes; Carries his/her fair share of the workload
  • Exhibits confidence; Possesses and portrays a mature, professional, ethical and positive company image and demeanor
  • Handles conflict constructively; favoring personal interaction whenever possible; Remains calm and focused
  • Ability to accurately perceive one’s own emotions and stay flexible and positively direct your behavior
  • Exhibits tact, empathy and considerations of others
  • Communicates with honesty and in a constructive and supportive manner
  • Shows responsibility in punctuality and attendance; ensures work responsibilities are covered when absent; available as necessary when out of the office
  • Is widely trusted and viewed as a truthful, ethical person
  • Behaves ethically and reports unethical behavior of others
  • Maintains the chain of command and confidentiality; and adheres to Company policies
  • Does not participate in office gossip; works to maintain a positive impression of self to others

Education and/or Experience

  • Associates or Bachelor’s degree is highly preferred but not necessary
  • 3 years related work experience and/or training, or equivalent combination of education and experience
  • Proficient in Microsoft Office and Mac programs: Outlook, Word, Excel, Power Point, Slack
  • Illustrator, Photoshop, InDesign a plus
  • Adept in working with a broad range of departments and in a global and matrix organization
  • Experience in working in international markets and/or roles is preferred
  • Experience in Direct Selling industry is a plus
  • Strong work ethic is a must
  • Passionate about learning and open to change
  • Displays commitment to excellence; looking for ways to improve
  • Undertakes self-development activities is a huge plus
  • Personal development plan with goals is desirable

E-Commerce Retail Site Manager

Position Summary

This position will report preferably to the Director of Retail. He/she will have partnerships with Creative, Finance, Sales, Operations, Legal/Regulatory, Compliance, Customer Service, IT, Events, Recognition, International Sales and Executives.

Essential Duties and Responsibilities include the following and other duties as assigned.

Division of Skill set

  • 10% Strategy
  • 30% Analytics
  • 60% Performing tactics in a supporting role

Marketing and Project Management

  • High-caliber and results driven and oriented
  • Highly organized; Ability to prioritize workflow is essential; Manages time effectively
  • Strong administrative and organizational skills – including ability to simultaneously manage multiple projects with competing deadlines, with daily tracking and regular follow up
  • Demonstrates good judgment and decision-making capability under pressure (problem solver)
  • Quick learner and can learn essential job functions with competence
  • Completes tasks correctly and on time
  • Meets challenges with resourcefulness; Takes ownership of projects
  • Works within a team and independently and autonomously
  • Ability to identify issues/opportunities and escalate those issues up to proactively ensure on-time deliverables
  • Someone who is self-governing and motivated (initiative); Be inquisitive
  • Proactive worker with very strong attention to detail and ability to self-check work on a daily basis
  • To be sought as an expert in his/her area
  • Desire to excel and think as a member not as an individual or simply an employee
  • Open to identifying opportunities for streamlining work and reducing waste; Strives to increase productivity
  • Be forward thinking and try to anticipate roadblocks and be prepared with contingencies
  • Responsible for the brand booth set-up, break-down and merchandising for all conventions and events (as needed)

Communications

  • Ability to build cross-functional relationships internally, especially with Finance, U.S. Corporate Sales, Operations, Legal/Regulatory, Compliance, Customer Service, IT, Events, Recognition, International Sales
  • Maintains positive relationships within the company and externally (strong collaborative skills is a must)
  • Adept in working within a global matrix organization
  • Excellent communications skills (written, verbal, presentation and interpersonal)
  • Leads by example; Takes responsibility for own mistakes; Carries his/her fair share of the workload
  • Exhibits confidence; Possesses and portrays a mature, professional, ethical and positive company image and demeanor
  • Handles conflict constructively; favoring personal interaction whenever possible; Remains calm and focused
  • Ability to accurately perceive one’s own emotions and stay flexible and positively direct your behavior
  • Exhibits tact, empathy and considerations of others
  • Communicates with honesty and in a constructive and supportive manner
  • Shows responsibility in punctuality and attendance; ensures work responsibilities are covered when absent; available as necessary when out of the office
  • Is widely trusted and viewed as a truthful, ethical person
  • Behaves ethically and reports unethical behavior of others
  • Maintains the chain of command and confidentiality; and adheres to Company policies
  • Does not participate in office gossip; works to maintain a positive impression of self to others

Education and/or Experience

  • Associates or Bachelor’s degree is required
  • Retail or E-Commerce experience required; minimum of three (3) years experience in a retail e-commerce setting
  • Experience directly managing a website is preferred
  • Proficient in Microsoft Office and Mac programs: Outlook, Word, Excel, Power Point, Slack, WordPress and Shopify
  • Illustrator, Photoshop, InDesign a plus
  • Adept in working with a broad range of departments and in a global and matrix organization
  • Experience in working in international markets and/or roles is preferred
  • Experience in Direct Selling industry is a plus
  • Strong work ethic is a must
  • Passionate about learning and open to change
  • Displays commitment to excellence; looking for ways to improve
  • Undertakes self-development activities is a huge plus
  • Personal development plan with goals is desirable

Senior UX Developer

Position Summary

A Senior UX Developer at LifeVantage is part of a passionate web team based in Sandy, Utah that is responsible for the design fidelity and experience of our company web presence. The ideal candidate lives and breathes code and design, has a passion for all things digital, and is motivated by well implemented designs and good UX. The Senior UX Developer will play a huge role in LifeVantage’s digital strategy to craft an outstanding brand experience.

Duties and Responsibilities

  • Lead the build, implementation, and iteration on new and existing pages/features within our multi-language, global website
  • Hold your own and your team members’ work to a high bar (code reviews are good)
  • Build and evolve our web style guide and reusable assets catalog
  • Review and influence ongoing design, architecture, coding standards, and tech stack
  • Actively find and implement ways to improve and speed up work flow
  • Act as a mentor for other members on the team
  • Work closely with other members of the UX Team to solve problems and execute on projects
  • Keep the LifeVantage code base clean, minimal, and easy to develop in
  • Prioritize, manage, and maintain all issues, bugs, and improvements and work proactively to identify trends and respond/react as necessary

Qualifications and Requirements

  • You have complete and utter mastery of HTML and CSS (we use SASS)
  • Mobile-first design and responsive code is deeply ingrained in your thought process
  • You have a solid foundation and understanding of Javascript and jQuery
  • You are able to write your own and understand others’ PHP (WordPress is a plus)
  • You have experience working with MySQL
  • Git and local development are standard to your dev workflow
  • Previous experience with Gulp is a plus
  • Experience with a javascript frameworks such as: Angular, React, Backbone, is also plus
  • We’re all using Mac laptops so proficiency with OS X is a must
  • You have very good (and realistic) time management skills
  • You’re able to work autonomously
  • You have an excellent sense of design
  • Debugging and troubleshooting skills are second nature at this point
  • You have strong verbal and written communication skills (in-person meetings, phone, email, Slack) so you can clearly communicate complex ideas to non web-savvy folk
  • You have a history of company longevity. We are looking for a solid team player with a long view
  • Integrity is one of your core values
  • You have a strong desire for learning and improvement (personal and/or tech related)
  • You are confident with instant credibility in your field
  • You must already live in Utah or be willing to relocate. This is a full-time position in our Sandy, Utah corporate headquarters

Education

  • Bachelors in computer science or equivalent competency level
  • 5+ years industry experience as a front-end developer

International Tax Manager

Essential Duties and Responsibilities include the following.

  • Manage and oversee the Value Added Tax (VAT), Goods and Services Tax (GST) collection and remittance/reporting process utilizing the designated tax specialist or finance manager, if any, and third-party contractors
  • With the assistance of outside experts, manage and oversee trade compliance: customs duties, customs rulings, customs audits. Assign customs tariff classification codes; determine customs dutiable declaration values
  • Supervise and manage the international non-employee Income Reporting process which includes:
    • Oversight of the timely and accurate gathering and filing of applicable forms (e.g. T4-As, IR56-Ms, etc.);
    • Working with internal stakeholders (e.g. Legal, Accounting, Compliance, Commissions, IT, Treasury, Distributor Support) to implement automated solutions for information gathering and reporting
  • Work with the Corporate Controller, International Assistant Controller, Regional and International Finance Managers, and with third-party tax service providers to ensure the Company’s international tax compliance obligations are met in a timely and professional manner.
  • Support the International portions of the Tax Provision process, including:
    • Working with the Tax Manager and Corporate Controller to calculate the quarterly and annual Effective Tax Rate and Tax Expense
    • Help to calculate Return-to-Provision Adjustments
    • Reconciling the Tax Accounts
    • Analyzing Uncertain Tax Positions
    • Preparing supporting Memos and Documentation
  • Support International Tax projects including:
    • Transfer Pricing Analyses & Documentation
    • Management Fee Studies
    • New Market Development
    • Trade Compliance (Customs Duties)
    • VAT/GST Planning and Compliance
    • Canada Corporate Income Tax Return
  • Conduct tax research as assigned by the Corporate Controller, and as otherwise necessary to fulfill the tax compliance and planning responsibilities of this position
  • Performs other related duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

  • Bachelors in Accounting or other Business degree required, Masters of Accounting with an emphasis in Taxation preferred
  • Active CPA license preferred

Job Knowledge, Skills and Abilities

  • Possess 2+ years of corporate tax experience, preferably in a public accounting firm or international public company.
  • Experience supervising and reviewing the work of others, preferred.
  • Willingness to learn new and challenging tax/accounting/business/legal concepts while demonstrating a positive attitude and taking complete ownership of assigned processes and responsibilities.
  • Ability to communicate in a professional manner when dealing with employees, vendors and company contacts.
  • Competent computer skills, especially Microsoft Excel, and tax research software packages (e.g. Bloomberg BNA, LexisNexis, CCH, RIA Checkpoint; and the ability to master transfer pricing software packages (e.g. Thomson-Reuters One-Source, BvD, etc.) to perform the essential functions listed above.
  • Pro-active personality to perform the above duties with little supervision, after receiving initial training.
  • Work requires excellent professional written and verbal communication and interpersonal skills.
  • Ability to produce quality deliverables within tight timeframes while simultaneously managing multiple tasks and projects.
  • Results driven, high energy professional with a strong work ethic, and great leadership skills.
  • Work may require travel and the willingness to work a flexible schedule due to international tax responsibilities, time-differences, and pending tax deadlines.
  • Ability to work well with others especially in stressful situations.

Assistant Controller – International

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Manage monthly financial statement close process for all international entities.
  • Actively coordinate and communicate with the accounting/finance teams of the Company’s foreign subsidiaries, or outside service providers.
  • Review and approve journal entries and balance sheet reconciliations for international markets.
  • Ability to analyze complex transactions at determine appropriate US GAAP and statutory treatment.
  • Review analytics of foreign subsidiary financial statements to ensure accuracy, US GAAP compliance and adherence to the Company’s policies and procedures.
  • Review and analyze worldwide intercompany activities and financial statements for each legal entity to ensure US GAAP compliance and adherence to the Company’s intercompany agreements.
  • Initiate and implement improvements on international accounting processes.
  • Interface with external auditors of the foreign subsidiaries for statutory audit and other local requirements.
  • Other responsibilities as they arise.

Qualifications and Requirements

  • International accounting experience at midsize to large multi-national company (public preferred).
  • Supervisory experience required.
  • In-depth knowledge of US GAAP and international accounting principles.
  • Demonstrated strengths in leadership, project management, teambuilding, process management and driving change across the organization.
  • Highly developed interpersonal style with emphasis on influencing and building strong long-term relationships particularly across various geographies and cross-functionally.
  • A strong attention to detail and ability to multi-task and work with limited supervision and within tight deadlines while also being able to look at the “big picture.”
  • Excellent oral and written communication skills.
  • Strong analytical and problem solving skills, to be able to identify, pro-actively propose system and process improvements.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.

Education and/or Experience

  • Bachelor’s degree in Accounting or Finance required.
  • Master’s degree in Accounting or MBA preferred.
  • Active Certified Public Accountant license or active pursuit of license required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assistant Controller – U.S.

Essential Duties and Responsibilities

  • Manage the U.S. Accounting team, including the general accounting team and cost accounting team.
  • Analyze complex transactions and determine appropriate U.S. GAAP treatment and communicate findings through verbal communication and written documentation.
  • Assist in accounting for equity and stock-based compensation transactions as well as assist in the preparation of the quarterly and annual calculation of basic and diluted earnings per share.
  • Oversee and manage the preparation of U.S. GAAP financial statements, assist in the preparation of SEC Forms 10-K and 10-Q.
  • Preparation of a consolidated monthly cash flow.
  • Lead, train, develop, and motivate others in order to maintain a high level of employee competence for sustained and self-reliant performance and achievement of the department and company goals.
  • Develop, drive and improve internal policies and procedures to ensure compliance with the Sarbanes Oxley Act of 2002.
  • Assist in preparation for and management of quarterly reviews and annual audits from external auditors.
  • Perform other related accounting/financial duties as requested by the Corporate Controller.
  • Other responsibilities as they arise.

Qualifications and Requirements

  • Four to six years of progressive accounting experience (public accounting and industry experience preferred).
  • Auditing at a midsize or large CPA firm.
  • Supervisory experience required.
  • In-depth knowledge of US GAAP.
  • In-depth knowledge of Sarbanes-Oxley requirements and COSO.
  • Experience working with multiple foreign currency subsidiaries including the consolidation of those entities and preparing statement of cash flows.
  • Excellent oral and written communication skills.
  • Demonstrated strengths in leadership, project management, teambuilding, process management and driving change across the organization.
  • A strong attention to detail and ability to multi-task and work with limited supervision and within tight deadlines while also being able to look at the “big picture.”
  • Strong analytical and problem solving skills, to be able to identify, pro-actively propose system and process improvements.
  • High level of integrity and dependability with a strong sense of urgency and results-orientation.

Education

  • Bachelor’s degree in Accounting or Finance required.
  • Master’s degree in Accounting or MBA preferred.
  • Active Certified Public Accountant license or active pursuit of license required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Treasury Manager

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Initiate and manage intercompany fund transactions and settlements
  • Initiate and manage debt repayments, interest payments and credit line funding
  • Initiate wire transfer payments (or approve wire transfers initiated by A/P)
  • Monitor daily cash flows and assist in maintaining liquidity requirements
  • Maintain and report weekly global cash position
  • Assist in cash forecasting activities
  • Initiate and maintain foreign currency hedges and related tax and SOX documentation
  • Manage new bank account setups and maintain bank account listing and authorized personnel listing
  • Assist in the development of Treasury controls and processes
  • Ensure compliance with SOX, GAAP and internal controls
  • Upload files for payment of weekly and monthly commissions
  • Gather, analyze and interpret economic, cash flow, sales transactions and other financial data
  • Responsible for running weekly re-attempts of the credit cards that didn’t process with the autoship runs
  • Responsible for running the Chase Account Updater
  • Researches, reports and recommends advanced security options, credit card processing methods, new technologies and best practices.
  • Researches and makes recommendations to increase credit card acceptance while reducing fraudulent transactions.
  • Other duties as assigned.

Education and/or Experience

  • Requires Bachelor’s Degree in Accounting, Business or Finance
  • Preferred 2-5 years’ experience in position of similar duties
  • Requires experience with Treasury functions, which may include Treasury, Accounting, Finance and/or Accounts Payable

Qualifications/Skills

  • Requires proficiency with MS Excel, MS Word and working knowledge of Accounting/ERP systems
  • Has knowledge of commonly-used concepts, practices, and procedures within the Treasury field and within the MLM industry.
  • Ability to analyze and interpret data, trends within the data and formulate theories and conclusions.

Customer Service Representative

Respond to the needs and requests of distributors and other customers by processing orders, processing new applications and resolving problems.

Essential Duties and Responsibilities include the following:

  • Respond to phone calls and emails with the intent to identify, respond and resolve customer requests. Take orders and enter order information into computer. Research and track orders.
  • Help distributors and customers feel they are the number one priority of LifeVantage.
  • Provide distributors and customers with service and product information.
  • Follow up on customer inquiries if not resolved immediately. Enter notes into the distributor/customer account explaining the nature of the contact. Update information on distributor/customer accounts as appropriate.
  • Take advantage of up-sell and cross-sell opportunities when talking with distributors and preferred customers.
  • Recognize, document and alert management of any trends in customer calls. Report appropriate customer concerns to management.
  • Recommend process improvements.
  • Be responsible for and respond to updates and information from supervisors.
  • Actively participate in team meetings, projects, goal setting, etc.
  • Complete Certification tests for Distributor Support Representative I.
  • Complete and pass customer service training test with a 90% or above.
  • Complete Nesting Period with representatives on the floor.
  • Complete Soft Skills Training.
  • Complete and participate in 90-day evaluation.
  • Understand Company Mission Statement, Individual Goals and Team Goals.
  • Understand and adhere to department attendance policy, tardy policy and other company and department policies and procedures.
  • Understand and adhere to KPI (Key Performance Indicators) explained by Management.
  • Understand and adhere to Quality Monitoring. Full understanding of Greetings, Closings, Voice Tone, Pace, Listening, Recapping, Proper Questioning, Product Knowledge, Policy and Procedure and Courtesy.

Additional

  • Compile statistical information for management reports.
  • Perform other duties as assigned or needed.
  • Show the ability to perform all essential position duties and responsibilities with or without reasonable accommodation.

Education and/or Experience

  • High School diploma or equivalent.
  • One year related customer service experience and/or training, or equivalent combination of education and experience.
  • Able to read, write and communicate verbally in English. Bilingual Spanish, Vietnamese, Cantonese, Mandarin and/or Japanese preferred.
  • Stellar oral and written communication skills are a must along with basic math skills.
  • Must be computer literate with the ability to learn customer service software applications. Proficiency in Microsoft Office programs, to include but not limited to, Word, Excel & PowerPoint necessary.
  • Exceptional organizational skills critical.
  • Experience and knowledge of Network marketing preferred.

Customer Retention Representative

Respond to cancellation requests made by customers and distributors by resolving issues, processing orders, educating customers and distributors on the benefits of LifeVantage products and attempting to up sale additional products. Contact will be by both inbound and outbound calling. May respond to web and/or fax inquires and orders. Acts as part of a sales team and supports field sales staff. Focuses on retaining and growing an existing customer base. Will be involved in order fulfillment, post sales or administrative related activities. Performs customer database tracking activities and will carry an individual quota.

Essential Duties and Responsibilities include the following:

  • Place outbound calls to customers and distributors who have recently cancelled their accounts in an attempt to reactive their monthly auto ship orders
  • Receive inbound calls from Customers and Distributors who are requesting cancellation of their accounts and educate them on the benefits of LifeVantage products while encouraging them to continue to use
  • Take advantage of up-sell and cross-sell opportunities when talking with customers and distributors
  • Follow up on customer inquiries if not resolved immediately. Enter notes into the distributor/customer account explaining the nature of the contact. Update information on distributor/customer accounts as appropriate
  • Recommend process improvement
  • Be responsible for and respond to updates and information from supervisors
  • Actively participate in team meetings, projects, goal setting etc.
  • Understand and adhere to department attendance policy and other company and department policy and procedures
  • Understand and adhere to Quality Monitoring. Full understanding of Greetings, Closings, Voice Tone, Pace, Active Listening, Recapping, Open Ended Questioning, Product Knowledge, Policy and Procedure and Courtesy
  • Understand and adhere to KPI (Key Performance Indicators) explained by Management
  • Perform all other duties as assigned or needed by Management

Education and/or Experience

  • One to two years related sales or retention experience and/or training, or equivalent combination of education and experience
  • Customer Service/ Call Center experience preferred
  • Able to read, write and communicate verbally in English. Bilingual Spanish, Vietnamese, Cantonese, Mandarin and or Japanese preferred
  • Stellar oral and written communication skills are a must along with basic math skills
  • Must be computer literate with the ability to learn customer service/ sales software applications. Proficiency in Microsoft Office programs, to include but not limited to, Word, Excel & PowerPoint
  • Exceptional organizational skills are critical
  • Experience and knowledge of Network Marketing preferred

Please email resumes to: jobs@lifevantage.com

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At LifeVantage curiosity has our attention, science has our back and we recognize–and firmly believe–that your growth is the way of our future.

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